Profile: A healthy, mature but young-at-heart Quality Professional. Good communication skills at all levels & in all media, with a flair for original, analytical and lateral thinking. Equally at home as an individual or team player. Thrives on challenge.

Senior Partner in Consultancy Practice delivering business solutions to all sectors of commerce and industry, including but not limited to:

• Business Excellence - preparation, self-assessment & ongoing development;
• Business Process Improvement;
• Management System Integration - Quality, Environmantal, Health & Safety, Security Management, Investors in People;
• Good Laboratory Practice - preparation for accreditation to ISO/IEC 17025, transition from NAMAS M10 to ISO/IEC 17025;
• ISO9000 - auditor, awareness & ISO9000:2000 training, system development & improvement, procedure writing, internal - second-party & bespoke auditing, continuous improvement, system update to ISO9001:2000, preparation for Registration, etc.;
• Quality Assurance Management - for Small, Meduim and Large organisations in public or private sectors of industry or commerce;
• Project Management - all types of business issue requiring a professional & sytematic approach;
• Management Augmentation - temporary assignment to management teams to cover absence, staff shortage or special projects.
• Training Course preparation and delivery
• ISO9000 :- Quality Awareness; Internal Auditor,ISO14001, BS8555 & EMAS:- Environmental Awareness,
• ISO/IEC17025 :- Awareness; Transition from NAMAS M10 to ISO/IEC17025; Integration with ISO9000,
• PS9000 & PS9100: Pharmaceutical Suppliers: printing, packaging & contact materials; excipients & raw materials,
• Integrated Management Systems,
• Good Laboratory Practice,
• Process Mapping,
• Customer Satisfaction Measurement,
• Customer Complaint Handling,

Plus pre-registration and surveillance auditing to ISO9000, PS9100 and PS9000 on behalf of UKAS accredited registration bodies.

British Standards Institution - November 1992 to March 1999

LONDON

Operations Manager Responsible for the delivery of BSI’s products and services to clients within West Yorkshire and South Korea specifically, and world-wide as required, via a team of 15 Client Managers and selective use of specialist external resource.

• Delivery of training to staff within the business - direct reports & others: job specific, product and technical.
• Delivery of Gap Analysis to clients on compliance with Year 2000 changes to ISO9000.
• Development of new products, e.g. Mature Quality Management Scheme (MQMS).
• Adherence to the requirements of all relevant British and International standards, in particular: ISO9001, ISO10011, EN45012 & Guide 62.
• Meeting income, expenditure, manpower utilisation and business growth budgets.

(Concurrently acted as Sector Scheme Manager for the IQA Pharmaceutical Supplier Codes of Practice.) Responsible for: provision of adequate resource; ensuring assessments are in compliance with scheme requirements; developing training facilities with regulatory body (IRCA) and scheme owners (IQA); ownership of procedures for assessment & management of Pharms. CoP registrations.)

Promoted: October 1996 from Area Manager, responsible for delivery of BSI’s products in West Yorkshire heading a team of 9 Client Managers, while also managing BSI’s relationship with a number of key accounts within the area, and undertaking assessment of their quality management systems to the requirements of ISO9000 and other (product) standards.

Promoted: December 1995 from Client Manager, responsible for the delivery of BSI’s assessment services to, and management of, a portfolio of approx. 80 clients in the UK, Europe, USA, Middle & Far East.

Promoted: April 1994 from Lead Assessor, having progressed from Trainee Assessor & Assessor, responsible for assessment of any of BSI’s Chemical, Plastics, Petrochemical & Pharmaceutical clients to BS5750/ISO9000, and product standards (Kitemark) anywhere in the world, as required by the business.

 

Delta Crompton Cables Ltd - June 1988 to September 1992

ENFIELD

National Distribution Manager. Responsible for operation of National Distribution Centre, Leeds, for major Electric Cable manufacturer. Duties & Responsibilities included:

• Original setting up of operation and infrastructure in new purpose-built distribution centre from green-field site;
• Management of workforce: Drivers, Warehousemen & Sales staff;
• Responsibility for Employment, Environmental, and Health & Safety legislation related to the organisation and its staff;
• Acceptance of company products from 4 factories & other external suppliers, redistributing to local distribution centres throughout UK;
• Distribution of products direct to customers in Northern England, and North Wales;
• Responsibility for the security of Warehousing and Offices, and c.£25M of stock;
• Maintenance of optimum stocking levels to balance demand with stockholding budgets ;
• Determination of, and operation within, expenditure budgets;
• Development, implementation and successful registration of Quality Management System meeting the requirements of BS5750 Part 2, throughout network of 7 UK-wide locations

Promoted: September 1989 from Location Manager responsible for sales and distribution of company product to customers in NW England and North Wales, from Local Distribution Centre, Manchester with workforce of Drivers, Warehousemen, Internal & External Sales staff.

Flow Control Ltd - February 1986 to June 1988

WALLASEY

Sales Manager. Responsible for marketing and sales of water conservation products to customers in industry, commerce, national and local government. Successful in considerably increasing company’s penetration of local and central government clients by negotiation with key personnel within Civil Service and Town/County Halls. This was an interim position while seeking a return to "mainstream" industry.

IMI Yorkshire Imperial Plastics Ltd - June 1974 to February 1986

LEEDS

Commercial Manager. Setting up new commercial function based at Leeds H.O. formed from amalgamation of 4 former sales & distribution offices and the technical services department.

Duties & Responsibilities included:

• inauguration and management of National Sales Office;
• management of National Technical Services Department;
• restructuring of distribution networks, using company fleet and negotiating rates with sub-contracted hauliers;
• inauguration and management of computerised Sales Order Processing System;
• compilation & design of new suite of sales & marketing literature;
• market research to monitor fast-changing and volatile market conditions.

Promoted: September 1985 from Regional Manager. Responsible for management of team of internal & external sales staff based at Wrexham, selling & promoting Plastics Building Products to construction and water industries, having developed the necessary infrastructure from former ad hoc order office, factory despatch department, and parts of existing field sales forces.

Distribution to customers by use of dedicated fleet of vehicles and contracted hauliers.

Lecturing to students, craftsmen, architects and specifiers within central & local government on technical aspects and usage of products.

Promoted: August 1980 from Technical Representative, responsible for sales of plastics building products to construction and water industries, and training of apprentices in their use, in Greater Manchester & Cheshire

Promoted: September 1975 from Sales Representative, responsible for sales of company products, (Copper and Plastics Building Materials) to construction industry customers in Central Southern England.

Education

Southampton Secondary Technical School - 1955 to 1959 - Left with no qualifications

Open University - 1971 to 1974 - Bachelor of Arts - Majoring in General Science, Technology and Environment

Newcastle College 1999 to 2000 Diploma in Business Excellence

Memberships

Institute of Quality Assurance - 1993 to Present

International Register of Certificated Auditors - 1993 to Present

IRCA Principal Auditor QMS2000 - Certificate No. A007419

Federation of Small Businesses - 2000 to Present

Yorkshire Quality Alliance - 2001 to Present

IQA Management Consultants Register - 2003 to present

Past Memberships

Institute of Hardware - 1970 to 1980

Institute of Builders Merchants - 1977 to 1986

Institute of Management - 1996 to 1999

Other Interests

Gardening, Walking, Cycling, Caravanning, Photography, Woodturning, Yoga.

Neighbourhood Watch Scheme Co-ordinator

Clifford Parish Councillor

Clifford Village Hall Committee Member

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